Refund & Cancellation Policy

1. No Refund Policy

Refunds are not issued for any of the following:

• Unused optimizations, credits, or remaining time on any active legacy subscription.
• Change of mind after purchase.
• Dissatisfaction with the ATS score or optimization results — outcomes are not guaranteed.
• Requests made at any time, regardless of how recently the purchase was made.
• Account deletion — any remaining optimizations, credits, or active subscription time are permanently forfeited with no compensation.
• Abuse of the platform or fraudulent activity.

2. Technical Failure

If an optimization was consumed (a paid Quick Fix / Job Hunt Pack / Career Pack run, a grandfathered Weekly Pass slot, or a legacy credit deduction) but the system failed to generate a result due to a verified technical error on our side (server crash, timeout), we will restore the consumed optimization to your account. No monetary refund will be issued under any circumstances — restoring the consumed optimization is the sole remedy for technical failures.

To report a technical failure, email support@atsalign.com with your Razorpay Payment ID and account email.

3. Chargebacks

Filing a chargeback or payment dispute with your bank or card issuer without contacting us first is a violation of these Terms. We reserve the right to permanently ban accounts involved in fraudulent chargebacks and to contest all such disputes with transaction evidence.

4. Cancellation

All current plans (Quick Fix, Job Hunt Pack, Career Pack) are one-time purchases with nothing to cancel — you simply stop using the service when you're done. Any grandfathered Weekly Pass auto-expires after 7 days with no auto-renewal — there is no recurring subscription to cancel. To delete your account, contact support; any remaining optimizations, credits, or active subscription time are permanently forfeited with no refund.

5. Contact