Refund & Cancellation Policy

1. Try it free before you pay

You do not have to buy anything to find out whether ATSAlign works for you. ATS analysis is free, and you can see your score, your keyword gaps and your report before spending a rupee or a dollar. We price one-time rather than by subscription precisely so you can evaluate the product first and buy only what you need.

Because of that, we do not offer refunds after purchase. The decision to buy is one you can make with the product already in front of you.

2. Immediate digital delivery

Optimizations, analyses and ATSAlign Pro access are digital services, delivered to your account the moment your payment is confirmed. By completing a purchase you accept immediate delivery and acknowledge that the purchase is not eligible for a change-of-mind refund.

Specifically, we do not refund:

• Change of mind, before or after you use anything from the purchase.
• Dissatisfaction with your ATS score or your optimization results. Outcomes depend on your qualifications, your resume and the employer, and are not guaranteed.
• Optimizations, credits, analyses or Pro days you bought and did not get around to using.
• Accounts we find to be engaged in abuse or fraudulent activity.

3. What we always put right

The following are not refunds of a completed sale. They are us correcting something that went wrong on our side. They apply regardless of anything above, and you do not need to argue for them:

• Duplicate or erroneous charge. If you were charged twice, or charged for something you did not buy, we return the incorrect charge in full. We never sold you that, so there is nothing for us to keep.
• Paid but not delivered. If your payment succeeded and the purchase was never added to your account, we add it, or, if you would rather not have it, we return the payment in full.
• Verified technical failure. If an optimization is consumed but we fail to deliver a result because of an error on our side, such as a timeout or a crash, that optimization is restored to your account automatically. You do not need to contact us. If we cannot deliver it at all, we return what you paid for that item.

4. ATSAlign Pro (prepaid access)

Pro access is purchased for a fixed period and does not automatically renew. At the end of the purchased period, Pro access expires unless you purchase another Pro period. Each Pro purchase is a single one-time payment; there is no recurring charge and nothing to cancel.

A Pro purchase is non-refundable, subject to any mandatory consumer-protection or statutory rights that apply to you (Sections 5 and 6). Pro access starts when you buy it, or, if you already have Pro, when your current Pro access ends.

Section 3 still applies in full: if you paid for Pro and it was not added to your account, we add it or return the payment.

If a Pro purchase is ever reversed, the Pro access that purchase provided is removed; any other Pro purchases you hold are unaffected. When Pro access ends, the work saved in your account stays in your account. Deleting your account forfeits any remaining Pro access.

5. Right of withdrawal (EU, EEA and UK consumers)

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from a purchase within 14 days of making it, without giving a reason. To exercise it, email support@atsalign.com with a clear statement that you withdraw; you may use the form below but do not have to. It is enough to send your notice before the 14 days end. If you withdraw, we refund everything you paid within 14 days of receiving your notice, to the payment method you used.

Immediate access, and what it means for this right. Pro access and every other purchase start the moment your payment is confirmed. The law lets us begin before the 14 days are over only if you expressly ask us to, and acknowledge that you lose the right to withdraw once the service has been fully provided. That is why, if you are buying from one of these countries, checkout asks you to confirm exactly that before you pay. We keep a record of your confirmation and repeat it on your receipt. If you would rather keep the full 14-day right, do not confirm and do not complete the purchase; nothing is charged.

6. Your statutory rights

Nothing on this page removes a right that the law where you live gives you and does not allow us to contract out of. If mandatory consumer-protection law in your country entitles you to cancel or to a refund, that law applies and this policy does not override it.

If you believe you have such a right, email support@atsalign.com and say so. We will honour it rather than make you prove it.

7. Chargebacks & disputes

If something went wrong, please contact us first. For anything covered by Section 3, a double charge, a purchase that never arrived, a failed optimization, we will fix it faster than your bank can, usually the same day. We reserve the right to contest fraudulent or bad-faith disputes with transaction evidence.

8. Cancellation

There is nothing to cancel. Every plan we sell is a one-time purchase with no recurring charge and no auto-renewal. You simply stop using the service when you are done.

Deleting your account forfeits any remaining optimizations, credits or Pro access. That is permanent and is not refundable.

9. Contact, and when this policy applies

We acknowledge every billing question within 48 hours and aim to resolve it within 3 business days. Where money is returned to you under Section 3, 5 or 6, it goes back to your original payment method, typically within 5 to 7 business days depending on your bank or card issuer.

This policy takes effect on 19 September 2026 and applies to purchases made on or after that date. Purchases made before it remain governed by the policy published at the time of that purchase, which included a 7-day refund on entirely unused purchases. The wording was last updated on 5 October 2026 to set out the right of withdrawal for EU, EEA and UK consumers; the policy itself did not change.